Calls are answered 24/7. There is no form, email address or chat on this site, because a water heater problem is easier to solve in a short conversation than in a message thread.
Where we serve
We serve the Lorton area, ZIP code 22079. That includes Lorton Station, Lorton Valley, Pohick Estates, Gunston Corner, Williamsburg Square and Southgate Woods, as well as other streets within the same area. If you are not sure whether your address is covered, call and ask.
What to have ready when you call
- What you are seeing or hearing: no hot water, a leak, a rumble, a pilot that will not stay lit.
- Where the heater is: closet, basement, garage or attic.
- Whether it runs on gas or electricity, if you know.
- The age or model label, if you can read it safely.
- The nearest main road or neighborhood name, so the dispatcher can confirm service in your area.
What happens next
After you describe the problem, the dispatcher confirms your neighborhood, checks what is available and connects you with an independent local pro. The pro explains the options and the upfront price before any work begins, and you decide whether to go ahead. Nothing is booked until you agree.
Before you dial
Smell gas?
Leave the home first. Call the gas utility and 911 from outside, then call us.
If the tank is leaking and you can reach the cold-water valve on top of the heater safely, closing it is reasonable. Keep people and pets away from hot water and wet floors.
For more on how a call unfolds, read about us or browse the services we cover.